Monday, July 20, 2009

What Should Be Complementary?



Just checked into the Amway Grand Hotel in Grand Rapids and I was impressed and blown away with the view (below) for being a company approved hotel. This beautiful building with gold plated ceilings, historic ballroom, complementary turn down service, great location and great restaurants was at one time in the top 10 hotels in the US.

Its too bad one little thing shot it for me. Something that any respectable, modern hotel should have. Even the not so respectable or modern hotels have it. Free Wi-Fi. They are already making bank off people who stay here. How much does it cost to put a few routers in and pump the ubiquitous Internet through? They want to charge $10 per day! This disgusts me. In an era of constant connectivity where your primary customer is more likely to have a wi-fi enabled lap top than a pen and paper on his person, it only makes sense to cater to them. I am disgusted.

I almost got over that when I tethered my phone to blog this. Then I noticed strike two. $5 to use the gym!?!?

These are things that should not be charged for! It should go with out saying that these are complementary!

There are somethings that I expect to be included. They already do pay per view whats next? pay per flush?? A buck to ride the elevator?

Have you been turned off to an establishment because you had to pay for something you thought should be free? (like the notorious fee charged to use some European toilets?)
What else should be complementary?







3 comments:

Sarah said...

Hey what are you complaining about high roller!

ms-mclaws said...

here here!

am i too presumptuous by assuming there should be some complimentary breakfast? food wins lots of people over... trust me, i'm one of them.

Susannah said...

1) Hot dogs at the fair
2) Shoes with every makeup purchase
3) iPod adapter with a new car
4) container of baby wipes with diapers
5) candy at the bank
6) language dictionary on international flights (for the OTHER country... especially England.)
7) free meal on flights PERIOD.
8) chips and salsa with your meal (can you believe some Mexican restaurants charge for that?!?!)
9) kayak lessons with a new kayak ($15/ lesson at River Rat)
10) Balloons at Disney World (or at least not $7)
11) Shuttle to the airport
12) Meals and entertainment on a cruise (oh wait, we actually get that one...)
13) Hot chocolate anywhere in Alaska
14) Sunday newspaper
15) 1st colonoscopy ("because it's such a devastating experience anyway! You shouldn't have to PAY for it."-- my brother-in-law